Systems

• Centralization of configurations
• Introduction of methodology in maintenance of the active directory
• Data cluster: space, organization, security and quotas
• Provision of tools necessary for support
• Integration of independent entities
• Introduction of a full security plan for the whole municipal area
• Virtualisation of servers
• Database consolidation
• Technological renovation of the storage infrastructure
• Electronic administration
• Renovation and expansion of data clusters

Specific systems: a better and safer work environment

Corporate systems: modernization

Support

Mission
Responsible for providing support for the municipal corporation. Help users to resolve hardware and software issues.

Targets achieved in the last year

• Increase in tickets registered: 24%
• Increase in issue resolution in the first contact: 54%
• Reduction in missed calls: 80%
• 0 unattended calls received
• Maintenance of the active directory data with high reliability
• ITIL methodology

Improved user support: faster, more frequent and more reliable.

• Augment dels tiquets enregistrats: 24%
• Augment en la resolució d'incidències en primera trucada: 54%
• Reducció de les trucades perdudes: 80%
• 0 trucades rebudes no tractades
• Manteniment de les dades del directori actiu amb una elevada fiabilitat
• Metodologia ITIL